Refund policy
30-day returns
You can return your Houser sunglasses within 30 days of delivery.
What can be returned
- Sunglasses must be unworn and in original condition.
- Please include the hard case, the pouch and any packaging they came with.
How to start a return
Send us a message through our Contact page with your order number and the pair you're returning. We'll reply with the return address and next steps. Please contact us before sending anything back so we can match the return to your order.
Return postage
Return postage is paid by you, unless the item arrived faulty or we sent the wrong item. We recommend a tracked postage service so you can follow your parcel back to us.
Refunds
Once your return arrives and we've checked it, we refund the item price to your original payment method. If you return part of a bundle, we refund the discounted price you paid for each pair you send back. Your bank may take a few business days to show the refund.
Faulty or wrong item
If your pair arrives faulty or isn't what you ordered, send us a message with your order number and a photo of the problem. We'll arrange a replacement or a refund and cover the return postage.
Exchanges
Want a different lens colour? Return your unworn pair for a refund and place a new order for the colour you want.