Questions & Answers
Lenses, fit, delivery and returns.
The sunglasses
Are the lenses polarised?
Yes. All six lens colours are polarised: Silver, Red, Purple, Blue and Green Mirror, and Smoke.
Are the lenses UV400?
Yes. All six lens colours are rated UV400. Other specifications: lightweight metal alloy frame, one size, lens height about 35 mm.
Which lens colour should I pick?
Silver Mirror suits most outfits. Smoke is a dark grey tint without a mirror finish. Red, Purple, Blue and Green Mirror add more colour. You can mix colours in a bundle.
What's the frame made of?
A lightweight metal alloy with a satin gunmetal finish. The frame has an X-shaped bridge with two screws, and slim S-wave arms with rubber grips and metal tips.
Can I get them with prescription lenses?
No. Houser is available with non-prescription lenses only. For prescription sunglasses, please speak with an optometrist.
Fit and care
Will they fit my face?
Houser has a snug fit and suits small to medium heads best. The lenses are about 35 mm tall and the frame wraps slightly at the sides. If they feel tight, the metal arms can be gently widened by hand.
What if I have a bigger or smaller head?
Houser comes in one size with a snug fit, best for small to medium heads. Lens height is about 35 mm, so compare this with a pair you already own. Unworn pairs in original condition can be returned within 30 days.
How do I clean them?
Wipe the lenses with the included microfibre pouch. For salt or dust, rinse with fresh water first and pat dry. Avoid paper towels and glass cleaners, which can mark the mirror coating.
How should I store them?
Keep them in the hard case when not in use. Avoid leaving them in a hot car, as high heat can damage any sunglasses.
What's in the box?
One pair of Houser sunglasses, a zip-up hard case with a clip, and a microfibre pouch. Each pair in a bundle comes with its own case and pouch.
Orders and delivery
How long does delivery take?
Orders are shipped by our fulfilment partner overseas and usually arrive within 7 to 14 business days. Shipping is free and tracked anywhere in Australia, and a tracking link is emailed when your order ships.
How do I track my order?
A tracking link is emailed when your order ships. It can take a few days for the first tracking update to appear. If your parcel seems delayed, contact us with your order number.
Do you ship outside Australia?
Not at the moment. Houser currently ships to Australian addresses only.
How do the bundles work?
Buy 2 pairs for 20% off, or 3 pairs for 30% off. The discount is applied automatically at checkout. Bundle pricing is part of the Spring Sale, which ends at 11:59pm AEDT on Sunday 1 November 2026.
Can I mix colours in a bundle?
Yes. You can choose a different lens colour for each pair in a bundle.
Does the Spring Sale stack with other discount codes?
No. The Spring Sale discount is applied automatically and can't be combined with other discount codes.
How do I contact you?
Send us a message through the Contact page. For order questions, please include your order number.
Returns
What's your returns policy?
Unworn sunglasses in original condition can be returned within 30 days of delivery, with the case and pouch. Refunds are issued to the original payment method once the return is received. Return postage is paid by the customer unless the item is faulty or incorrect.
How do I start a return?
Contact us with your order number and the pair you'd like to return. We'll reply with the return address and instructions.
What if my pair arrives faulty or I got the wrong one?
Contact us with your order number and a photo of the issue. We'll arrange a replacement or refund and cover the return postage.
Still have a question?
Send us a message